NAFASI YA KAZI VODACOM – Cyber Security Demand & Delivery Specialist

Cyber Security Demand & Delivery Specialist

Role purpose:

Demand and delivery are key aspects to a continuous and sustainable security landscape, in efforts to ensure safe and secure Vodacom services to our customers

This role is responsible for effective, efficient and careful planning of Vodacom Tanzania cyber security projects and operations, to ensure very minimal business operations. This includes identification of security needs (demands), coordinating delivery of the needs and ensuring security operations are running as designed. Capacity growth and trends, management reports and presentations are also key responsibilities of this role

Key accountabilities and decision ownership:

Impact on the business

Own demand planning and forecasting for Technology security, for all systems, services and processes within the portfolio, working together with vendors and internal customers
Coordinate delivery and assessment of cyber security baselines (CSBs) across all Vodacom relevant business areas and processes
Perform internal controls self-assessment (CSAs) to validate compliance to security policies, such as user access management, information security and Technology security policies
Customers, supplier and third parties
Monitor compliance of the Technology security managed services contract, to ensure it is within agreed SLA
Ensure proper implementation and change management process compliance for all planned and emergency changes in Technology systems

Leadership and teamwork

Monitor and minimize licenses utilization charges as a result of excess usage of un-needed services
Owner of the Technology security Incidents, Requests, Changes and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated

Technology security systems

Provide regular and accurate management reporting on Technology security service performance. This includes management KPIs reports and SLA reports
Ensure proper validation, timely completion and accuracy of audit checklists and user access rights review for Technology areas

Innovation and change

Delivery of Technology security services and operations to ensure operational metrics are optimized
Drive continuous improvement through simplification of key cyber security processes

Communication

Drive internal and third party service review meetings covering performance, service improvements, quality and processes
Make recommendations for Technology security service Improvement Plans and ensure actions are followed through to completion in a timely manner
Responsible for chairing and driving Management and/or Technical conference calls and discussions, and escalations, related to cyber defence and delivery
Ensure licenses and support renewals for all security products are performed well in advance of expiry, to avoid service interruptions
Perform any other task that may be assigned to him/her from Cyber Security management

Core competencies, knowledge and experience

Must have technical / professional qualifications:

Bachelor of Science Degree in Telecommunications, Information/Cyber Security, Information technology or Computer Science
Security certifications (CEH, GCIA, CISM, CISA, CISSP or equivalent) will be an added advantage
Minimum of three years’ experience in Technology Systems security and/or Cyber security field
Advanced knowledge of mobile telecommunications network architectures, IT systems, networks and applications.
A reputation for self-motivation, integrity, cultural sensitivity and strong interpersonal skills

Skills

Good communication skills
Excellent interpersonal skills;
Extensive computer user knowledge and skills essential; in Word, Power point and Excel
Strong analytical skills;
Excellent planning and organizing skills.
Good business acumen
Project Management skills
Conflict resolution skills
Ability to work independently and under pressure.
Personal Attributes
Integrity
Strategic orientation balanced with operational imperatives
Ability to deal with issues of a complex nature
Ability to work under constant and changing pressure.
Resilient individual
Action Orientation and high energy level
Interpersonal sensitivity